What to do if i am sick and cant make my appointment?

What is the policy regarding cancellation fees?

We require 48hrs notice for any change or cancellations of appointments. This is to ensure i can fill that time slot with another client. If less than 48 hours notice is given, a 100% cancellation fee will apply. 

We regret to have to do this, but trust you understand the need for us to apply such charges.

Why is a cancellation fee necessary?

When an appointment is canceled with short notice, it can be challenging for the us to book another appointment in that time slot. This can result in lost revenue. The cancellation fee helps offset this loss and encourages clients to keep their appointments or provide ample notice if they need to cancel.

How can you avoid a cancellation fee?

If you find yourself in a situation where you need to cancel an appointment with less than 48 hours notice, it's essential to access your symptoms. If you are feeling unwell or have an emergency, contact us as soon as you can to explain the situation. We understand sometimes things go wrong and you need to be else where or an emergency arises. We may waive the cancellation fee due to extenuating circumstances.

What should you do if you need to reschedule?

If something comes up and you need to reschedule your appointment, it's best to do so as soon as possible. We offer an online systems where you can easily reschedule your appointment without having to call in. This not only helps you avoid a cancellation fee but also allows you to adjust your schedule accordingly.

Remember, communication is key when it comes to appointment cancellations and rescheduling. By being proactive and considerate of our time, you can navigate these situations smoothly and avoid any unnecessary fees.